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Need technical help with your Medicare Nurse Call System?

If you are experiencing a technical issue with your Medicare system and need help, please have a look at the following steps.

Remote Support

Do our Support Team need access to your computer? Click here to download TeamViewerQS so our team can assist you where necessary.

User Manuals

View Medicare’s user guides and operations manuals. You can access our range of user manuals to help you with your problem.

Call back Request

Require advice from a member of Medicare’s technical support team? Please fill in the call back form below and a member of staff will contact you.

Submit a technical support request

Please note call backs will be during office hours:

Monday - Friday 8.45-4.30

If you require emergency assistance please phone 0800 849 5123 to speak to an on call engineer.

Service & Warranty

At Medicare we appreciate the need to provide exemplary aftercare service. This Award Winning Service was recognised by Thames and London Today magazine for providing an outstanding level of quality product and service.

Medicare employs a team of highly trained service technicians throughout the UK. Our DBS checked engineers receive regular training on installation and good service practice.



All products manufactured by Medicare are covered for 12 months from date of installation subject to our standard terms and conditions.


Maintenance contracts

When your warranty period has expired we offer a range of maintenance packages. Our customer service team will be happy to discuss these with you.


Service and out of hours

Our free technical helpline is available for all customers 24 hours a day 365 days a year. This help line is manned by our own trained engineers who will assist you with any queries you may have. Our out of hours telephone number is 0800 849 5123.

Please call our free phone number 0800 849 5123 or E-Mail us for more information.