Frequently Asked Questions - Installation and Training

How are call points installed?

Call points are mounted on wall brackets and can be moved if required for safe, easy operation, or secured using a locking clip.

Do Medicare Nursecall systems need a lot of space?

Medicare wireless Nursecall systems reduce the amount of space needed. Display panels can be wall mounted to avoid the need for desk space.

How do over door lights work?

These require a 12v power supply but are wirelessly controlled by the call point.

My home has really thick stone walls will it work?

As specialists in radio technology we specialise in providing systems to all types of care facilities regardless of size and structure. Our specialist team will carry out all the required checks to give you total peace of mind.

Will I need to redecorate after the system is installed?

As the nurse call system is wireless there is no need to redecorate as a result of the nurse call system being installed.

During installation is there much disruption for residents and staff?

As there are no wires, no fundamental changes are needed to the building and very little manual labour is required. As such there is minimal disruption for either residents or staff.

How long will it take to install a Medicare System?

Most of our nurse call systems are installed within one day, however because there are no wires to install many of our systems are installed much quicker than this.

How do I add additional features to an existing Medicare system?

Simply telephone our order line 0800 849 5123

How will staff know how to use the Nursecall system?

We offer free onsite training with every new installation of our system to run through all aspects of the system.

How do staff identify where the call came from?

Display panels, pagers and over door lights provide staff with a simple and safe method of correctly identifying the location of any call, and can be arranged in various configurations to suit any environment.

How do staff identify the type of call?

Standard calls, assistance and emergency calls each have their own specific tone.

How can the over door lights be configured?

Indicator lights can be configured for over-bed, over-door or ‘follow me’ indication.

How do I rectify a fault with the system?

Firstly telephone our engineering helpline who will offer some suggestions as to how it can be resolved.

What happens if a unit is broken?

If electrical components within the devices are damaged, call 0800 8495123 to speak with a member of our technical staff who may be able to offer a solution over the phone. If not, we can despatch replacements by Next day courier.

What happens if one of the call point labels are damaged?

If the label is damaged it can be replaced in seconds, leaving the call point looking as good as new.

How long do the batteries last?

The room unit transmitters use standard 2 x AA batteries. Under normal conditions they would be expected to last up to 2 years.