Frequently Asked Questions - After Sales Care

Who will carry out the training for our staff on the new Nursecall system?

Training is carried out by our own expert engineers, who are all DBS checked and covers all aspects of running and maintaining your new Nursecall system.

What level of help will I receive when calling the technical helpline?

This helpline is manned by Medicare’s own trained engineers and will assist you with any queries you have on installation, troubleshooting, advice and guidance.

When can we receive technical support?

Our free technical helpline is available for all customers 24 hours a day 365 days a year.

What call buttons can be included on the pendants?

The pendants are built for a single call button to make a nurse call alert as straightforward as possible in various care home situations, whether residential or non-residential. This can be programmed to either call, assistance or emergency.