Frequently Asked Questions - Spares and Replacements

How do I rectify a fault with the system?

Firstly telephone our engineering helpline who will offer some suggestions as to how it can be resolved.

What happens if a unit is broken?

If electrical components within the devices are damaged, call 0800 8495123 to speak with a member of our technical staff who may be able to offer a solution over the phone. If not, we can despatch replacements by Next day courier.

What happens if one of the call point labels are damaged?

If the label is damaged it can be replaced in seconds, leaving the call point looking as good as new.

How long do the batteries last?

The room unit transmitters use standard 2 x AA batteries. Under normal conditions they would be expected to last up to 2 years.