Frequently Asked Questions

Hospitals

Hospitals

What information can be shown on display panels?

What information can be shown on display panels?

Displays can be easily programmed to show a bay and bed number, different information to match the names in your hospital and more detailed individual information specific to your needs.

How are HTM displays colour-coded?

How are HTM displays colour-coded?

Panels and lights are colour coded to meet HTM guidelines such as standard calls (amber), emergency calls (red) and cardiac (blue) etc.

Is the system suitable for HDU’s in hospitals?

Is the system suitable for HDU’s in hospitals?

Where swift response is vital we supply a range of call points including single button, emergency and cardiac as required by HTM standards, so Medicare are able to provide the most suitable solution for HDU and other hospital emergency units.

Can the radio signals from the nurse call system interfere with other equipment such as pacemakers and computers?

Medicare’s radio nurse call system has been installed in many hospitals. The system has been subjected to thorough emissions testing and is proven safe to use with absolutely no interference to other equipment.

Hospital HTM/SHTM standards

Hospital HTM/SHTM standards

How does the Medicare system conform to HTM specifications?

How does the Medicare system conform to HTM specifications?

  • For HDU we supply a specific single blue button unit
  • Panels are colour-coded to meet HTM guidelines
  • Calls tones are as per their HTM specifications
  • Lights are colour coded in line with HTM guidance.
Do Medicare’s systems meet relevant Approvals and Directives?

Do Medicare’s systems meet relevant Approvals and Directives

Yes. Medicare’s equipment meets all requirements and carries the CE mark of approval.
· R & TTE Directive and relevant sub Directives
· EMC
· Low voltage and Safety Directive
· Safety Standards
· ROHS Compliant
· HTM Standards

How long will it take to install and is there much disruption for residents and staff?

Most of our nurse call systems are installed within one day. As there are no wires, there is minimal disruption for either residents or staff.

How does Medicare’s equipment contribute to infection control?

How does Medicare’s equipment contribute to infection control?

In hospitals hygiene levels are obviously crucial, especially where many people are touching the same surfaces. Medicare's call points and pear push leads have Microban© embedded, to provide protection against the spread of bacteria. All buttons are sealed to ensure there is no collection of contaminants.

Where can Medicare systems be located in hospitals?

Where can Medicare systems be located in hospitals?

Medicare Nursecall systems can be used in many locations within the hospital environment, from wards and recovery rooms to waiting areas, toilets and consulting rooms.

Can pendant call buttons be changed?

Can pendant call buttons be changed?

Pendants are built for a single call button to make nurse call alerts easy, whatever hospital situation. This button can be programmed to either call, assistance or emergency to match the situation pendants are used around the ward.

Can you guarantee uptime?

Guaranteed uptime is essential- how can Medicare deliver this?

Estates departments use our back up Nursecall system package, which can instantly replace any faulty system and keep wards operating with minimal down-time in the event something goes wrong.

Can Wireless Nursecall systems interfere with other equipment?

Can the radio signals from the wireless Nursecall system interfere with other equipment such as pacemakers and computers?

Medicare’s radio nurse call system has been installed in many nursing homes. The system has been subjected to thorough emissions testing and is proven safe to use with absolutely no interference to other equipment

Are the HTM Series units robust?

Are the HTM Series units robust enough for hospitals?

Medicare HTM series call points are housed in tough but elegant enclosures, which are built in the UK specifically to withstand the tough and ongoing usage environments hospitals create.

How are call points installed?

How are call points installed?

Call points are mounted on wall brackets and can be moved if required for safe, easy operation, or secured using a locking clip.

Do Medicare Systems need a lot of space?

Do Medicare Nursecall systems need a lot of space?

Medicare wireless Nursecall systems reduce the amount of space needed. Display panels can be wall mounted to avoid the need for desk space.

How do over door lights work?

How do over door lights work?

These require a 12v power supply but are wirelessly controlled by the call point.

My home has really thick stone walls will it work?

My home has really thick stone walls will it work?

As specialists in radio technology we specialise in providing systems to all types of care facilities regardless of size and structure. Our specialist team will carry out all the required checks to give you total peace of mind.

Will I need to redecorate after the system is installed?

Will I need to redecorate after the system is installed?

As the nurse call system is wireless there is no need to redecorate as a result of the nurse call system being installed.

During installation is there much disruption?

During installation is there much disruption for residents and staff?

As there are no wires, no fundamental changes are needed to the building and very little manual labour is required. As such there is minimal disruption for either residents or staff.

How long will it take to install?

How long will it take to install a Medicare System?

Most of our nurse call systems are installed within one day, however because there are no wires to install many of our systems are installed much quicker than this.

How do I add features to an existing Medicare system?

How do I add additional features to an existing Medicare system?

Simply telephone our order line 0800 849 5123

How will staff know how to use the Nursecall system?

How will staff know how to use the Nursecall system?

We offer free onsite training with every new installation of our system to run through all aspects of the system.

How do staff identify where the call came from?

How do staff identify where the call came from?

Display panels, pagers and over door lights provide staff with a simple and safe method of correctly identifying the location of any call, and can be arranged in various configurations to suit any environment.

How do staff identify the type of call?

How do staff identify the type of call?

Standard calls, assistance and emergency calls each have their own specific tone.

How can the over door lights be configured?

How can the over door lights be configured?

Indicator lights can be configured for over-bed, over-door or ‘follow me’ indication.

How do I rectify a fault with the system?

How do I rectify a fault with the system?

Firstly telephone our engineering helpline who will offer some suggestions as to how it can be resolved.

What happens if a unit is broken?

What happens if a unit is broken?

If electrical components within the devices are damaged, call 0800 8495123 to speak with a member of our technical staff who may be able to offer a solution over the phone. If not, we can despatch replacements by Next day courier.

What happens if one of the call point labels are damaged?

What happens if one of the call point labels are damaged?

If the label is damaged it can be replaced in seconds, leaving the call point looking as good as new.

How long do the batteries last?

How long do the batteries last?

The room unit transmitters use standard 2 x AA batteries. Under normal conditions they would be expected to last up to 2 years.

Can accessory devices be plugged in to the call points

Can accessory devices be plugged in to the call points

Bedroom units include two sockets, one for the pear-push lead and a second for auxiliary items.

How does Medicare’s equipment contribute to infection control?

How does Medicare’s equipment contribute to infection control?

Luminescent labels for both the call point and pear-push leads (handset) have Microban© embedded , so the most well-used part of the devices provide protection against bacteria.

What are pear push leads used for?

What are pear push leads used for?

Pear push leads are sealed and extendable lead has an easy touch button ideal for residents with limited movement or strength. They come in a single-button version for patient calls, and a two-button version that operates the patient’s bedside light.

Are door contacts for interior or exterior use?

Are door contacts made for interior or exterior use?

Both. This neat, slimline unit provides door security inside and outside of buildings, depending on the setup you are looking for and your access plans.

Can they be used by people with poor eyesight?

How easy are the call buttons to use for people with poor eyesight?

Raised call buttons have been specifically used to assist patients with poor eyesight and enable them to locate the nurse call button effectively.

How do pear push leads enable mobility?

How do the Call Point Pear Push leads enable mobility around the care home?

Coiled, white, telephone-style leads easily extends and retracts to enable people to move around with a call point. They can also be made in various lengths to suit your requirements.

How easily can people trigger the Nursecall system?

How easily can people trigger the Nursecall system?

Pear push leads feature luminescent labels for easy identification at night, and a pillow clip that allows the lead to be attached to bed linen or clothing for easy access.

Are Medicare units robust?

Are Medicare Systems Call Point units robust?

Our call points are housed in unique, elegant enclosures made in the UK and built to withstand the toughest care environments.

Can we display specific information related to the call location?

Can we display specific information related to the call location?

Displays can be easily programmed to show just a room number or more detailed individual information specific to your needs.

Where are display units best installed?

Where are display units best installed?

Medicare’s display screens can be wall or desk mounted and depending on the space available come in 7” or 15”. The larger 15" display units are generally used in reception areas and areas staff are more permanently present.

7" displays were designed to be used in high traffic walk ways and other areas to ensure a good coverage of display points.

Can we monitor call response rates?

How do Medicare systems enable us to monitor call response rates?

Medicare’s call logging system has been designed to be simple to operate yet provides all the information that you need, enabling you to monitor, record and print reports on all calls and responses.

Why do you offer 7” and 15” display panels?

Why do you offer 7” and 15” display panels?

Smaller 7” displays are ideal for corridors and hallways, while 15” displays are better suited for more central locations.

Is it possible to access e-logging data remotely?

Is it possible to access e-logging data remotely?

Our technical team can set up call logging for viewing over a network or remotely as necessary, depending on the specific reporting needs of the managers and auditing personnel who need access to the data.

How accessible is the call logging?

How accessible is the call logging?

Medicare's e-Logging allows all call data to be analysed on any computer or mobile device.

Are the display panels user friendly?

Are the display panels user friendly?

Display panels use the latest touch-screen technology, which makes it easier to quickly select the features needed. 7" and 15" versions are available to make display information useful in various locations around a site.

Can people move around outside with a Medicare system?

Do Medicare’s wireless Nursecall systems allow people to move around outside?

Mobility is one of the key benefits of a wireless Nursecall system. Pendants have been built with portability in mind. With an easy push button and built in reset it is ideal for vulnerable residents or those in garden locations.

Where are calls from the room units displayed?

Where are calls from the room units displayed?

Room units send wireless signals to both display panels and pagers to alert staff who are located anywhere in the facility

Can wireless signals interfere with other equipment?

Can the wireless radio signals from Medicare's Nursecall system interfere with other wireless equipment?

Medicare’s radio nurse call system has been installed in many nursing homes. The system has been subjected to thorough emissions testing and is proven safe to use with absolutely no interference to other equipment

What is the system's range?

What is the wireless range of the system?

In free air the signal can travel up to 1km. By using signal boosting equipment we can provide full coverage for any size care facility, even care villages and large hospitals.

Are Medicare Systems usable by people with disabilities?

Our patients have specific physical disabilities- can Medicare Systems help support and provide a usable solution?

We can supply many accessories that interface with the call system and our own in-house design team have come up with some ingenious devices to allow even the most severely disabled patient to operate the call system.

Who carries out training for our staff?

Who will carry out the training for our staff on the new Nursecall system?

Training is carried out by our own expert engineers, who are all DBS checked and covers all aspects of running and maintaining your new Nursecall system.

What help will I receive when calling the technical helpline?

What level of help will I receive when calling the technical helpline?

This helpline is manned by Medicare’s own trained engineers and will assist you with any queries you have on installation, troubleshooting, advice and guidance.

When can we receive technical support?

When can we receive technical support?

Our free technical helpline is available for all customers 24 hours a day 365 days a year.

What call buttons can be included on the pendants?

What call buttons can be included on the pendants?

The pendants are built for a single call button to make a nurse call alert as straightforward as possible in various care home situations, whether residential or non-residential. This can be programmed to either call, assistance or emergency.

Wireless Nurse Call

Are wireless nurse call systems and products new?

Radio wireless nurse call systems are now commonplace in both NHS and Private hospitals.

Warranty Period

Do Medicare Nurse call systems have a warranty period?

All products manufactured by Medicare are covered for 12 months from date of installation subject to our standard terms and conditions.

Suitable Medicare Environments

Where are Medicare’s Nurse call systems used?

Medicare’s Wireless Nursecall system is used nationwide in Private and NHS hospitals, as well as nursing homes, care homes and other facilities, catering for many environments.

Parts delivery

How long does it take for new or replacement parts to be delivered?

Normally orders for parts received before 12pm are dispatched the same day by overnight courier. However Saturday deliveries may be subject to a surcharge by the courier company.

Medicare can provide backup systems to ensure no downtime is experienced as a result of any breakages.

My home has really thick stone walls will it work?

As specialists in radio technology we specialise in providing systems to all types of care facilities regardless of size and structure. Our specialist team will carry out all the required checks to give you total peace of mind.

What is the range of the system?

In free air the signal will travel up to 1km. By using signal boosting equipment we can provide full coverage for any size care facility, even care villages and large hospitals.